faq

FAQ

About Octopus

What is Octopus?

We are an intermediary portal between customers and local shops.

How does it work?

Very simple! You can order via our website and/or our mobile App

Website:

Go to octopusos.nl
Select the store and navigate among our online shopping shelfs
Select your need
Place your order as a member or a guest
We get it delivered to you
Mission accomplished!

Mobile Applications (Android/iOS)

Download our App for free
Create an account
Select the store and navigate among our online shopping shelfs
Place your order
We get it delivered to you
Mission accomplished!

Orders

Payment

What do we deliver?

Very nice question! We deliver groceries, lifestyle products, cakes and desserts, party products and more from different countries around the world. And because Octopus can spread its tentacles everywhere, if you cannot find what you are looking for, please fill this form because your needs are our commands.

Where do we deliver?

Currently, delivering in Rotterdam! But. Don’t worry! Octopus has the expansion plans ready. By entering your address on our website/App you can know if we are neighbors. Are we not ? No worries fill This form, and we will consider it as an invitation 😉

What are our opening hours?

Because we believe that your experience with us will be infinite, we will circuit it for you from 8 to 8.

What are our delivery costs?

They are cheaper than your travel time, parking, and fuel costs 😉 For only €1,99 we will deliver your order no matter big or small it is.

I ordered something wrong. Can I change it?

Of course, you can, inform your shop immediately and we will do the rest!

I have inquiries about allergies and intolerance?

We do not want to mess with that! So, Octopus recommends you checking that with the stores before placing your order.

I received wrong, broken or/and expired item, what do I do?

Oops! It is indeed not nice 🙁

. Please keep the item aside, call us on:

+31 6 33 15 78 32 or call the store and let us run this errand for you.

Can I cancel my order after placing it?

Hmm… We understand mind swings but unfortunately, after placing your order you cannot withdraw, cancel, or add more items.

I placed my order but forgot to order one item. What can I do?

Unfortunately, at this moment Octopus is not able to adjust your order. So, you really need to place a new order. However, give us a call and we make sure that you’ll receive both orders at the same time! Good ha?

I received a voucher; how can I use it?

Woohoo! It seems like you are loyal to Octopus! You can redeem your voucher before finalizing your payment. Before the payment button, you will find a section where you can type your code! Enjoy buddy.

I received a voucher; how can I use it?

Can I pay cash?

As Pehr G. Gyllenhammar has once said “Cash is always king” but, at this moment you can only use online payment methods like (Ideal, Credit Cards, Visa, Apple Pay, and PayPal). We are working to provide you with a better payment experience.

Can I place and order and collect it myself?

Of course, Why cannot you? Octopus offers delivery service but also allows its customers to collect themselves. Go ahead