Privacy Policy


Privacy Statement for our Customers / Visitors (*YOU)

This privacy statement applies to the processing of personal data of customers and visitors who make use of our website, platform and products. We believe in protecting our Customers privacy and we ensure to protect the personal information of all our Customers or Visitors who would make use of our services or visit our website.

The Personal data we process:

Whenever you engage with, we collect and process your personal data for the following reasons:

1. Ordering process

During the process of placing an Order you provide with your personal data, which we need to execute your order, manage payments / refunds. The legal basis for this processing of personal data is that it is needed for the performance of a contract as defined in the GDPR. The personal data we have when processing your order is YOUR;

• Name
• Contact details
• Address details
• Order details
• Transaction details; and • Payment details.

2. Store reviews

Once the order is processed and delivered, we ask all our customers to leave feedback / reviews via email. The legal basis for this email, as defined in the GDPR, is your consent unless your consent is not necessary according to the applicable law. You can choose to either leave a review or not to leave a review. When you leave a review, we process the following Personal data:

  • Name (if submitted), or you can leave it as “Anonymous”

  • Contact details; and

  • Your Review

    3. Customer Services

    We would need your personal data when and if you call / write to the Customer Services for any query / question. As defined in the GDPR, the processing of personal data is needed for the performance of a contract. The following personal data is processed by us for Customer Service Purposes:

  • Name;

  • Contact details;

  • Order details;

  • Address and Payments details (if applicable)

    4. Customer Accounts

    If you wish to use our Services, you need to create an account on our Platform based on your consent. You can at any time delete your account online or by contacting us via email. We process the following data related to your account:

    • Name

  • Contact details

  • Address details

    5. Customer research

    From time to time we may approach you via emails for online surveys solely to improve our Customer Service. If you do not wish to participate in the surveys then you can unsubscribe them on the messages. We process the following data for Customer research purposes:

  • Name and Contact details

  • Order and transaction data

    6. Marketing

    Your personal data is also processed by us to enable us to send you marketing messages and notifications that includes news updates, offers, discounts, addition of new Stores. The processing of your personal data is based on the consent provided by you during the order process, which is as defined in the GDPR. You can always change your preferences with respect to receiving messages and notifications and can always unsubscribe for the same. We process the following personal data for marketing purposes:

  • Name

  • Contact details

  • Address details

  • Order details

  • Device ID

  • Cookie and Technology data

    7. Cookies

    We use cookies for marketing purposes and the data we process depends on the preferences set by you by accepting the cookies. Further information can be found in our Cookie Policy.

    8. Fraud prevention

    Fraud prevention is taken very seriously and we process the personal data to prevent this from misuse on / via our Services. We also process personal data to prevent fraud and other forms of misuse on and via our Services. As defined in the GDPR this process is needed in pursuing our legitimate interest. We process the following data for Fraud Prevention:

  • Name

  • Order and transaction details

  • Payment details

    9. Marketing Campaigns

    We launch our marketing campaigns time to time in connection with our Services and if you wish to enter then we will always ask for your permission to process your personal data. Your consent is considered legal on this basis, and you can always withdraw your consent by contacting us. We process the following personal data for this marketing campaign:

  • Name

  • Contact details

  • Order details (if required)

  • Campaign details (if required)

    10. Age data

    We do not intend to collect personal data of our website visitors who are under the age of 16. However, we are unable to verify the visitor’s age. If the parents or the guardians can monitor their children’s online activities, then it can save us from collecting their personal data unknowingly and without parents’ consent. If somehow the parents or the guardians feel that we have collected their children’s personal data without consent, then please contact us and we will delete the same in our records.

    11. Automated Decision making and profiling

    When a user places an order via our Platform we use Automated research planning and profiling, which means using your address data to select the participating Stores in your local area. We also use automated decision-making in complying with our legal obligations to prevent money laundering, terrorism financing, and other criminal offences. If somehow such profiling leads to a negative decision about you, and you do not agree, then please let us know and we will then reassess the situation.


12. Personal data storage period.

We would retain your personal data if needed to fulfil the purpose it was collected for that includes the purpose of accounting, taxation, any legal or reporting needs. To determine the tenure we consider the nature and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal requirements.

In some circumstances we may anonymise your personal data so that it can no longer be associated with you, in which case we may use such information without further notice to you. You can contact us if you have any queries regarding retaining your personal data.

13. Data sharing with stores.

Your personal data is shared with the Store when you order via our Platform. The data includes order number, name, contact telephone number, address details, which is needed for our carrier to deliver the food to you. If you feel the data may be used negatively then please contact us and we will ask the store to remove it.

In General:

Data sharing with other companies / sources.

We may work with different companies / third parties outside Octopus Online Stores for various activities and to carry the processing described in the above points. These companies / third parties process the data on our behalf and have access to your personal data for the purposes described in the privacy policy. We require them to protect your personal data in accordance with the standards set out in this privacy policy. We also take appropriate measures pursuant to the applicable data protection law to guarantee the same level of protection and confidentiality.

We may also disclose your data to any company or prospective buyer of all or substantially all of our assets in connection with any sale or transfer of those assets.

We may share your personal data with the following parties:

  • Payment and card service providers

  • Customer survey forms

  • Software providers

  • Professional advisors

  • Law enforcement, regulatory bodies and/or government agencies

  • Prospective buyers

  • Any other third party provided that you have given your consent to the disclosure

    Personal data Rights, Questions and Complaints.

    With regards to your personal data you can exercise the rights provided for by the data protection laws. This includes your right to access to data, changing of the data or deletion of the data.

    If you have any questions or complaints about the processing of your personal data then please contact us and we would be happy to assist you. We would also like to hear about any suggestions you may have to improvise our privacy policy.


    Your personal data is very important to us and we take all measures to protect it against loss, unauthorizes access, misuse and unauthorized alteration. If somehow you feel your personal data is not protected or you feel it has been misused, then please do contact us and we will take care of the same.

    Updates to this Privacy Statement

    We may update this privacy statement from time to time to keep up to date to the changing legal or technical developments. We will take all measures to inform you of the changes and where required we will take your consent to any changes on this privacy statement. We would also request you to keep reviewing this privacy statement for any possible changes / update.

How to contact us

For any questions or concerns regarding this Privacy Statement, please contact us via our email address and will get back to you within 2-3 working days. You can also write to us at Octopus Online Stores, Gerdesiaweg 21, 3061 EL, Rotterdam, The Netherlands.

[rcb-consent type="change" tag="a" text="Change privacy settings"]
[rcb-consent type="history" tag="a" text="Privacy settings history"]
[rcb-consent type="revoke" tag="a" text="Revoke consents" successmessage="You have successfully revoked the consent. The page will be reloaded now."]

Octopus Online Stores

The FIRST company in The Netherlands as an intermediary between customers and local stores

© 2023 OctopusOS

Octopus Online Stores

The FIRST company in The Netherlands as an intermediary between customers and local stores

© 2022 Octopus
Powered By SoftX ITS