OCTOPUS ONLINE STORES
Privacy Statement for our Customers / Visitors (*YOU)
This privacy statement applies to the processing of personal data of customers and visitors who make use of our website, platform and products. We believe in protecting our Customers privacy and we ensure to protect the personal information of all our Customers or Visitors who would make use of our services or visit our website.
The Personal data we process:
Whenever you engage with OctopusOS.nl, we collect and process your personal data for the following reasons:
1. Ordering process
During the process of placing an Order you provide with your personal data, which we need to execute your order, manage payments / refunds. The legal basis for this processing of personal data is that it is needed for the performance of a contract as defined in the GDPR. The personal data we have when processing your order is YOUR;
• Contact details
• Address details
• Order details
• Transaction details; and • Payment details.
2. Store reviews
Once the order is processed and delivered, we ask all our customers to leave feedback / reviews via email. The legal basis for this email, as defined in the GDPR, is your consent unless your consent is not necessary according to the applicable law. You can choose to either leave a review or not to leave a review. When you leave a review, we process the following Personal data:
Name (if submitted), or you can leave it as “Anonymous”
Contact details; and
3. Customer Services
We would need your personal data when and if you call / write to the Customer Services for any query / question. As defined in the GDPR, the processing of personal data is needed for the performance of a contract. The following personal data is processed by us for Customer Service Purposes:
Address and Payments details (if applicable)
4. Customer Accounts
If you wish to use our Services, you need to create an account on our Platform based on your consent. You can at any time delete your account online or by contacting us via email. We process the following data related to your account:
5. Customer research
From time to time we may approach you via emails for online surveys solely to improve our Customer Service. If you do not wish to participate in the surveys then you can unsubscribe them on the messages. We process the following data for Customer research purposes:
Name and Contact details
Order and transaction data
Your personal data is also processed by us to enable us to send you marketing messages and notifications that includes news updates, offers, discounts, addition of new Stores. The processing of your personal data is based on the consent provided by you during the order process, which is as defined in the GDPR. You can always change your preferences with respect to receiving messages and notifications and can always unsubscribe for the same. We process the following personal data for marketing purposes:
Cookie and Technology data
8. Fraud prevention
Fraud prevention is taken very seriously and we process the personal data to prevent this from misuse on / via our Services. We also process personal data to prevent fraud and other forms of misuse on and via our Services. As defined in the GDPR this process is needed in pursuing our legitimate interest. We process the following data for Fraud Prevention:
Order and transaction details
9. Marketing Campaigns
We launch our marketing campaigns time to time in connection with our Services and if you wish to enter then we will always ask for your permission to process your personal data. Your consent is considered legal on this basis, and you can always withdraw your consent by contacting us. We process the following personal data for this marketing campaign:
Order details (if required)
Campaign details (if required)
10. Age data
We do not intend to collect personal data of our website visitors who are under the age of 16. However, we are unable to verify the visitor’s age. If the parents or the guardians can monitor their children’s online activities, then it can save us from collecting their personal data unknowingly and without parents’ consent. If somehow the parents or the guardians feel that we have collected their children’s personal data without consent, then please contact us and we will delete the same in our records.
11. Automated Decision making and profiling
When a user places an order via our Platform we use Automated research planning and profiling, which means using your address data to select the participating Stores in your local area. We also use automated decision-making in complying with our legal obligations to prevent money laundering, terrorism financing, and other criminal offences. If somehow such profiling leads to a negative decision about you, and you do not agree, then please let us know and we will then reassess the situation.
12. Personal data storage period.
We would retain your personal data if needed to fulfil the purpose it was collected for that includes the purpose of accounting, taxation, any legal or reporting needs. To determine the tenure we consider the nature and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal requirements.
In some circumstances we may anonymise your personal data so that it can no longer be associated with you, in which case we may use such information without further notice to you. You can contact us if you have any queries regarding retaining your personal data.
13. Data sharing with stores.
Your personal data is shared with the Store when you order via our Platform. The data includes order number, name, contact telephone number, address details, which is needed for our carrier to deliver the food to you. If you feel the data may be used negatively then please contact us and we will ask the store to remove it.
Data sharing with other companies / sources.
We may also disclose your data to any company or prospective buyer of all or substantially all of our assets in connection with any sale or transfer of those assets.
We may share your personal data with the following parties:
Payment and card service providers
Customer survey forms
Law enforcement, regulatory bodies and/or government agencies
Any other third party provided that you have given your consent to the disclosure
Personal data Rights, Questions and Complaints.
With regards to your personal data you can exercise the rights provided for by the data protection laws. This includes your right to access to data, changing of the data or deletion of the data.
Your personal data is very important to us and we take all measures to protect it against loss, unauthorizes access, misuse and unauthorized alteration. If somehow you feel your personal data is not protected or you feel it has been misused, then please do contact us and we will take care of the same.
Updates to this Privacy Statement
We may update this privacy statement from time to time to keep up to date to the changing legal or technical developments. We will take all measures to inform you of the changes and where required we will take your consent to any changes on this privacy statement. We would also request you to keep reviewing this privacy statement for any possible changes / update.
How to contact us
For any questions or concerns regarding this Privacy Statement, please contact us via our email address info@OctopusOS.nl and will get back to you within 2-3 working days. You can also write to us at Octopus Online Stores, Gerdesiaweg 21, 3061 EL, Rotterdam, The Netherlands.
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Octopus Online Stores
The FIRST company in The Netherlands as an intermediary between customers and local stores